Shipping policy

SHIPPING RATES

U.K Customers :
Free Shipping on orders over £150 | £8 shipping for orders under £150
Shipping prices will be automatically calculated and shown at the checkout.

International Customers :
International delivery charged at cost. Shipping prices will be automatically calculated and shown at the checkout.

For customers in the USA - please note that you may be charged a 10% tariff and additional duties when your order arrives in your country. These charges are assessed by U.S. Customs upon arrival and are beyond our control. Where possible we ship with Royal Mail and include the cost of the tariff in your pre-paid shipping price.

DISPATCH TIMES

Our usual order dispatch time is 1-3 working days from the date of order confirmation or receipt of payment where payment is required before shipping.

At busy times of the year and for large orders this might be longer. We'll always let you know when you confirm your order.

For urgent orders please contact us and we’ll do our best to meet your requirements.

 

TRACKING INFORMATION

Except where requested, all our wholesale orders are shipped from the U.K. with Royal Mail, UPS or DHL. You'll receive an email with your tracking number when your order is dispatched.

 

SHIPPING PACKAGING

All our wholesale orders are shipped in boxes that are 100% recyclable. Orders are shipped in second use packaging where possible, and where we ship in new, corrugated cardboard boxes the boxes contain an average of 76% recycled fibres. We seal our packages with recyclable paper tape with natural rubber adhesive.

If you have not received your delivery within 7 working days of dispatch, please contact us on hello@sisterpaperco.com